Computer support

As a one-person organization, I recognize the value of human connection and offer fairness and individualized service unmatched by call centres. When you call me, you speak with the technician that will service your computers, rather than with a distant telemarketing associate reciting a prepared sales script. After a visit, I remain one call away for further assistance with a precise understanding of your computing environment.

My business is about professional devotion rather than profit obsession. It started when many loyal clients insisted on my visiting them as an independent contractor after not being able to continue my previous relationship. I am thus in a position to work for your best benefit, free from pressures to misrepresent repairs for the purpose of meeting a billing quota. I value my customers for more than the revenues they provide and make every effort to remain fair to their best interest.

In addition to my passion for a job well done, I offer more than 30 years computer support experience, as well as extensive technical schooling and ongoing knowledge upgrading.

As a home-based business, I work with minimum overheads and charge as little as I can bear rather than as much as the market will bear. As a result, my rates are very competitive. When it is advisable to take your system off-site for extended repair, I usually budget a fixed price calculated at only 50% of my on-site rate. Telephone and email follow-ups are no-charge. When extensive troubleshooting is required, I apply price caps to my services, protecting you from spiralling labour charges.